Musubi support
Contact us
The fastest way: in the app, open Settings → Help & support and write to us. We answer inside the app (you will see a dot on Help & support when we reply), or email support@pixnmind.com.
Common questions
How do I cancel Musubi Pass?
Subscriptions are managed by your store. iPhone: Settings → your name → Subscriptions → Musubi. Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Musubi.
I bought gems or the Pass but do not see them.
Open the Pass screen and tap "Restore purchases". If they still do not appear, write to us from Help & support; include roughly when you bought.
Why did my character's reply change direction?
When a scene goes past what Musubi allows, the story is redirected instead of continued. You can always change the topic, regenerate the reply, or report it if you think it was a mistake.
How do I delete my account?
Settings → Delete account. Everything is deleted right away; see the Privacy Policy for the details.
How do I report a character or a reply?
Use the flag on the reply, or "Report" on the character's page or in the chat menu. You can also block a character or its creator so you no longer see them.