Privacy Policy
Musubi is an app where you chat with AI characters and build stories with them. It is operated by PIXNMIND TECHNOLOGIES PRIVATE LIMITED ("we", "us"). This policy explains what we collect, why, who helps us run the app, and the choices you have. Musubi is only for adults aged 18 and over.
1. What we collect
- Account. A user ID. If you sign in with Google, Apple or email: your email address and the sign-in provider. If you use Musubi as a guest, an anonymous ID only.
- Profile. The name you choose, your birth date (only to confirm you are 18 or over; we keep the confirmation, not a copy of an ID document), language, the story preferences you pick, and an optional bio and picture.
- Your stories. Your messages and the characters' replies, chat summaries and the "memories" a character keeps about your story, images you ask us to create ("snapshots"), voice clips of replies you choose to hear, and your bond level with each character.
- What you create and share. Characters you make (text and images, including pictures you upload), comments, likes, follows and reports.
- Support. What you write to us in Help & support and any email address you give us there.
- Purchases. Which gems or Musubi Pass you bought, when, and your gem balance. Payments are handled by Apple or Google; we never see your card details.
- Device and usage. App version, device type and operating system, language and time zone, how you use features (for example which screens you open and when you send a message), crash reports, and for advertising and attribution: the advertising identifier if your device allows it, and which campaign brought you to the app.
2. Why we use it
- To run Musubi: generate replies, images and voice, remember your story, sync it across your devices, and keep your gems and Pass working (performance of our contract with you).
- To keep Musubi safe: check messages, images and characters for content we do not allow, review reports, and prevent abuse and fraud (legitimate interests and legal obligations).
- To improve Musubi: understand which features work, fix crashes, and measure our marketing (legitimate interests; where the law requires consent, for example for tracking on iOS, we ask first).
- To answer you when you contact support.
We do not sell your personal information. We do not use your private chats to advertise to you. We do not train AI models on your chats without asking for your permission first.
3. AI and automated processing
Characters are AI. Your messages are sent to AI model providers to write the character's reply, and to safety services to check them. Replies are fiction: they can be wrong, and they are not advice. Automated safety checks can change or block a reply or an image; you can report anything you think we got wrong in the app.
4. Who helps us run Musubi
These service providers process data on our behalf, only to provide their service to us:
- Hosting, database and sign-in: Amazon Web Services (USA), Google Firebase (USA), Upstash (USA).
- AI replies and memory: Fireworks AI (USA), Google Gemini (USA), and other model providers we may add with the same safeguards.
- Images and voice: fal.ai (USA), ElevenLabs (USA/EU).
- Safety checks: OpenAI moderation (USA), Hive (USA).
- Purchases: Apple, Google, RevenueCat (USA).
- Ads, analytics, attribution and crash reports: Google AdMob, Mixpanel, AppsFlyer, Firebase Crashlytics.
Your data may be processed outside your country, including in the United States. Where the law requires it, we rely on safeguards such as the European Commission's standard contractual clauses.
Other people see only what you choose to make public: published characters, comments, your profile name, bio and picture, and follower counts. Your chats are private.
We may disclose information if the law requires it, to protect people's safety, or as part of a merger or sale of our business (the new owner would be bound by this policy).
5. How long we keep it
- Your account, chats, memories and creations: until you delete them or your account.
- When you delete a chat, its messages, images, voice clips and (with the last chat with that character) its memories are deleted.
- When you delete your account, everything above is deleted, including your sign-in. Two things stay without any link to you: public characters you made (so other people's stories with them can continue), and the purchase records we must keep for accounting and tax. Reports you filed stay as anonymous safety records.
- Server logs (which never contain your messages): 14 days. Crash and analytics data: as set by those providers, at most 14 months.
6. Your choices and rights
- Delete: Settings → Delete account removes your account and data immediately. You can also delete single chats.
- Access, correct, export, object or restrict: ask us through Settings → Help & support, or email support@pixnmind.com. We answer within 30 days.
- Tracking: on iOS you can refuse tracking when asked, or later in iOS Settings. You can reset or limit your advertising ID in your device settings.
- Depending on where you live (for example the EU/UK under the GDPR, California under the CCPA/CPRA, Japan under the APPI, Brazil under the LGPD, India under the DPDP Act) you may have further rights, including to complain to your data protection authority.
7. Security
Data is encrypted in transit and at rest with our providers, access is limited to people who need it, and API keys never leave our servers. No system is perfectly secure; if a breach affects you, we will tell you as the law requires.
8. Adults only
Musubi is not for anyone under 18. We ask for your birth date before your first story. If we learn that someone under 18 is using Musubi, we delete the account.
9. Changes
If we change this policy in a way that matters, we will tell you in the app before the change applies. The date at the top shows the current version.
10. Contact
PIXNMIND TECHNOLOGIES PRIVATE LIMITED, India. Contact us in the app: Settings → Help & support, or email support@pixnmind.com.